$6 Flat rate shipping & Free shipping over $75

Shipping & Returns

SHIPPING

  • $6 flat rate shipping, FREE shipping over $75!
  • Orders will be processed within 48 to 72 business hours.
  • Please allow 3 to 5 business days for package to be delivered.

PICKUP

  • Orders placed before 5 p.m. Monday through Saturday may be picked up on the same day. Orders placed after 5 p.m. will be ready for pickup the following day by 12:00 p.m.
  • Orders placed on Sunday will be processed Monday morning and be ready by 12:00 p.m.
  • If you need to make special arrangements to pick up your order, please call us at 469-786-0160.


RETURNS / EXCHANGES - please read carefully

Our return policy is for EXCHANGE or STORE CREDIT only, we do not issue refunds.

In order to be eligible for an exchange all items must be:

  • Received at our store within 10 days of original delivery to customer (the date marked "Delivered" by the shipping company).
  • Returns must be unworn, unwashed items with tags still attached.
  • Phoenix Remix is not responsible for shipping damage. We recommend insuring shipments and gathering tracking information.
  • Include a copy of your packing slip.
  • Sale/clearance items are NOT returnable, they are final sale. 
  • Please do not include items that were not previously requested, a new request must be submitted for additional items


Exchanges can be made at the following address:

Phoenix Remix Returns
204 Coit Rd, Ste 500, Plano, TX  75075

*Phoenix Remix is not responsible for lost or stolen items during shipping. We recommend insuring shipments and gathering tracking information.

Please fill out the form below to initiate the return.

Sizing Chart
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