$6 Flat rate shipping & Free shipping over $50

Shipping & Returns

Shipping

  • $6 flat rate shipping, FREE shipping over $50!
  • Orders will be processed within 48 to 72 business hours.
  • Please allow 3 to 5 business days for package to be delivered.

Pick Up

  • Orders placed before 5 p.m. Monday through Saturday may be picked up on the same day. Orders placed after 5 p.m. will be ready for pickup the following day by 12:00 p.m.
  • Orders placed on Sunday will be processed Monday morning and be ready by 12:00 p.m.
  • If you need to make special arrangements to pick up your order, please call us at 469-786-0160.


RETURNS / EXCHANGES - please read carefully

Our return policy is for EXCHANGE or STORE CREDIT only, we do not issue refunds.

In order to be eligible for an exchange all items must be:

  • Received at our store within 10 days of original delivery to customer (the date marked "Delivered" by the shipping company).
  • Returns must be unworn, unwashed items with tags still attached.
  • Phoenix Remix is not responsible for shipping damage. We recommend insuring shipments and gathering tracking information.
  • Include a copy of your packing slip.
  • Sale/clearance items are NOT returnable, they are final sale. 
  • Please do not include items that were not previously requested, a new request must be submitted for additional items


Exchanges can be made at the following address:

Phoenix Remix Returns
204 Coit Rd, Ste 500, Plano, TX  75075

*Phoenix Remix is not responsible for lost or stolen items during shipping. We recommend insuring shipments and gathering tracking information.

Please fill out the form below to initiate the return.