Come see us at Cottonwood Market. Richardson Texas. Booth # 1007 & #706

Shipping & Returns


  • Exact shipping charges are added to orders.
  • Orders will be processed within 48 to 72 business hours.
  • Please allow 3 to 5 business days for package to be delivered.


  • You will need to schedule an appointment for picking up your order, please email us at or call us at 469-786-0160. 
  • If you are wanting pickup any other time during the month, you will NEED an appointment window.  

RETURNS / EXCHANGES - please read carefully

Our return policy is for EXCHANGE or STORE CREDIT only, we do not issue refunds.

In order to be eligible for an exchange all items must be:

  • Received at our store within 10 days of original delivery to customer (the date marked "Delivered" by the shipping company).
  • Returns must be unworn, unwashed items with tags still attached.
  • Phoenix Remix is not responsible for shipping damage. We recommend insuring shipments and gathering tracking information.
  • Include a copy of your packing slip.
  • Sale/clearance items are NOT returnable, they are final sale.  This includes everything from 40% off or above on regular priced items and ALL sale items.  
  • Please do not include items that were not previously requested, a new request must be submitted for additional items

Exchanges can be made at the following address:

Phoenix Remix Returns
204 Coit Rd, Ste 500, Plano, TX  75075

*Phoenix Remix is not responsible for lost or stolen items during shipping. We recommend insuring shipments and gathering tracking information.

Please fill out the form below to initiate the return.

Sizing Chart
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